If the bike does not match the description in the sales listing, you can return the bike and receive a full refund. We will handle the return process and facilitate the refund with the seller.

The return process usually takes between 5-10 business days.

Please note that a correctly stated but mismatched size is not a valid reason for a return. If the bike has minor undisclosed defects that are easy to repair, we will cover the repair costs.

Return requests and repair requests must be submitted to us through the Return Form within 48 hours of receiving the bike, along with photos of the defects.

Shipping typically takes between 7-14 business days from the time of purchase to delivery. Immediately after the purchase, we send packaging material to the seller. An additional check by buycycle usually takes an additional 2-3 business days, assuming no repairs are needed. For shipping from the EU to the USA, customs documents will be requested for your bike, which may delay shipping by 4-5 business days.

Do you need your bike by a specific deadline? Please let us know as soon as possible.

The Buyer Protection (buycycle fee) is a small percentage of the bike's sales price. It’s usually 5%, but it varies with the buyer's country. We charge this fee to keep buyers safe: if there are major discrepancies between the purchased bike and the sales ad, we'll take care of the return.